Support

One inbox. One founder. Real replies.

ReelsMeals is run by one person — Mike. Every support email goes straight to me. No ticket queue, no chatbot, no "a member of our team will reach out."

Email Mike

Replies within a day, usually faster. Mention what you tried so I can jump straight to the fix.

A recipe extracted weirdly

Most common — usually the source page has unusual formatting or voice-only content. I can often improve the extraction for next time.

Include

Original URL + what looked wrong

Billing or refunds

Within 14 days of purchase, EU consumer rights apply. Outside that, I review case by case — usually generous when the product didn't work.

Include

Account email + purchase date

Account access

Lost magic link, signed up with the wrong email, can't get back in — easy fixes, just message me.

Include

Creator removal requests

If you're a creator whose recipe ended up here and you want it taken down, no friction — just send the URL.

Include

ReelsMeals page URL + original source

For data protection, GDPR, or legal requests, the same address works — jmqcooper@gmail.com. See the terms of service and privacy policy for the formal version.